EverWatch

SwT VTC Operator

Job Locations US-VA-McLean | US-VA-Tysons
Posted Date 3 weeks ago(11/17/2022 2:19 PM)
ID
2022-2557
# of Openings
1
Category
Network Engineer

Job Title

SwT VTC Operator

Overview

EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions.  We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.

Northwood Global Solutions, an EverWatch company is a technology solutions and integration company specializing in cloud migration, cyber security, analytics, and big data solutions. We employ high end engineering and development staff to help government customers with their most challenging technical problems. Our focus is on our customer's mission. We partner with our customers to ensure that technology becomes a mission enabler.

 

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Responsibilities

VTC Operators serve as the interface with the customer for all aspects of video operations.  They assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise.  These individuals typically work in a Video Operations Center.

VTC Operators are required to have a thorough understanding of VTC operations and possess customer service skills.  Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments. Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers. They interface with customers at all levels and are required to be able to respond to customer issues courteously and efficiently. 

 

 

Qualifications

Required Qualifications:

  • Candidate must have a total of 4 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 4 years of work history OR an Associate’s and 2 years, a Bachelors’ and 1 years, a Masters and 0 years or a PhD and 0 years of work history.

    Must have one of the following certifications: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+

  • VTC Operators are required to have a thorough understanding of VTC operations and possess customer service skills.
  • Required Clearance: TS/SCI with Poly

Desired Qualifications:

  • Video Certifications

Clearance Level

TS/SCI polygraph

Job Locations

US-VA-McLean
US-VA-Tysons

Skills

Network Design, Networking

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