EverWatch

Lead Help Desk Engineer

Job Locations US-MD-Annapolis Junction
Posted Date 4 months ago(4/2/2024 3:29 PM)
ID
2024-3072
# of Openings
2
Category
System Engineering

Job Title

Lead Help Desk Engineer

Overview

EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions.  We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.

 

EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.

Responsibilities

  • Respond to tech inquiries via email, through online chats, over the phone, or in person

  • Inform customers about IT products and services

  • Walk customers step-by-step through the problem-solving process

  • Help with troubleshooting hardware and software

  • Follow up with customers to ensure satisfactory service

  • Communicate customer feedback to the appropriate internal team members

  • Experience with Linux is required 

Qualifications

Fourteen (14) years’ experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required.

Clearance Level

TS/SCI polygraph

Job Locations

US-MD-Annapolis Junction

Skills

integration, Process Engineering, Linux

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