EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions.  We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.

EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.

Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies basic principles, theories, and concepts; limited industry knowledge. Solves routine problems of limited scope and complexity; refers more complex issues to higher levels. Works under direct supervision.

You Have:

• Experience providing support for IT communications equipment or infrastructure
• Experience following problem analysis flows to solve problems
• Experience creating and understanding technical documentation for problem resolution
• Ability to analyze, diagnose, troubleshoot, and resolve end-user issues, including software applications, laptops, and peripheral devices
• Ability to work in a team-oriented, collaborative environment
• Possession of excellent verbal and written communication skills
• Possession of excellent interpersonal skills to provide excellent customer service
• Ability to obtain a clearance
• Associates degree or 2+ years of experience providing IT support
• DoD 8570-Compliant IAT Level II or III Certification, such as Security+ Certification